Frequently Asked Questions

Frequently asked questions

Why can't I confirm my transfer?

For security reasons, confirmation of an operation in the application requires authentication of your phone (Fingerprinting, Password, Face ID, pattern.)

Why can't I transfer money to anyone?

Check that you have a YUNUSPAY account and that you have activated visibility in the settings tab in the application.

I forgot my password, how do I reset it?

Go to a YUNUSPAY kiosk or contact customer service.

Why was my account request rejected?

Missing IDs
Illegible IDs
CNI expiration (interval minus 1 month)

I'm having trouble with my app, what can I do?

Make sure you are using the latest version of the app. Update it as soon as a new version is available.
Close the app and restart it to see if the problem persists.
Contact customer service.

How to open a Campost-YunusPay account?

Opening an account online is easy!
From your smartphone, tablet or computer, open your account in a few moments:

Download the YUNUSPAY Application from the Play Store or appstore
App Installation
Creation of a customer area: Verification of the telephone number, login/password creation
Choose the type of account to create
Provide / photograph required documents for account creation (depending on type)
Revision of the documents provided then submission of account creation request
Validation / Rejection of opening request by a KYC (Know Your Customer) Validator
The Customer receives a notification informing him of the validation of his account
The Customer can now perform operations: Deposit, Withdrawal, Transfer, Payment
The Customer can view and communicate their bank details

How do I deposit money into my account?

You can fund your YUNUSPAY bank account in several ways:

By bank transfer.
By depositing cash at an agency in the CAMPOST network and Authorized Distributors
By Money transfer from other mobile payment solutions (Outstandings)

What accounts are available?

You have the choice of account with advantages according to your personal financial capacity.

	STANDARD Account	PREMIUM Account	PROFESSIONAL account
Maximum recharge limit per transaction	2,000,000	2,000,000	2,000,000
Actual wallet limit	2,500,000	4,000,000	5,000,000
Quarterly Refill Capacity	7,500,000	12,000,000	30,000,000
Withdrawal limit per transaction	250,000	350,000	500,000

My transfer has been blocked, what should I do?

If your transfer has been blocked for lack of funds, all you have to do is fund your bank account up to the level of the operation and contact a YUNUS Team adviser very quickly.

If the blocking of your transfer is manifested by the display of an error message, try clearing the cache
If it is a permanent transfer, you only have to fund your bank account for the transaction and the YUNUS Team will automatically do what is necessary to validate the transaction, without you having to need to enter it again.

How do I get my account history?

You have to go to the app, click on the left and on the top on the 3 small horizontal bars, a list will be displayed and you will see an account statement tab to support you and you will be able to download your account statement.